Shipping and Returns Policy

Shipping, Returns, and Refunds Overview

For domestic orders within the United States, we regularly ship through UPS with Ground Shipping (3 to 5 business days).
For international orders outside the United States, shipping times will vary depending on the destination.
The customer can pay for faster shipping if a delivery is needed sooner.

If you have any questions about your delivery, please email sales@ottoenvironmental.com

Our refund and returns window is 20 days. If 20 days have passed since your item arrived, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the packaging seal in place.

If the item is damaged en route to our facility during the return process, you may not be eligible for compensation.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We do not accept returns for products with broken seals and products with signs of use.

Additional non-returnable items:

  • Gift cards
  • Custom products

To complete your return, we require a receipt or proof of purchase.

Deficiencies and inconsistencies should be reported within 72 hours upon order arrival to sales@ottoenvironmental.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 72 hours.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account to verify that the credit has not been posted.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

SALE ITEMS

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need a direct exchange for the same item you originally purchased, contact us here and send your item to:  11015 W. Layton Ave., Suite A Greenfield, WI 53228.

Shipping Returns

To return your product, you should mail your product to:  11015 W. Layton Ave., Suite A Greenfield, WI 53228. 

The customer will be responsible for paying for your own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When you are returning items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

GIFT REGISTRY

All items sent via gift registry are the recipient’s property. We are not responsible for coordinating shipping returns of registry items.

RESTOCKING FEE

Restocking fee of 25% of the Ex Works (EXW) value of goods for any unopened products in original condition.

Need help?

Contact us here for questions related to refunds and returns.